Terms and conditions

1. Introductory provisions

1.1. These General Terms and Conditions (hereinafter referred to as ‘GTC’) govern the legal relationship between the operator of the Impuls Radio Shop, the company JaPe UG, with its registered office at Dessauer Straße 85, 06862 Dessau-Roßlau, Germany, registered in the commercial register of the district court of Stendal, HRB 28325, tax ID no: DE 330144711 (hereinafter referred to as the ‘Seller’), and the buyer (hereinafter referred to as the ‘Buyer’).

1.2. The buyer can be a consumer (natural person) or a company.

1.3. By sending the order, the buyer agrees to these conditions.

1.4. The following conditions apply to all orders placed via our online shop.

1.5. A consumer is any natural person who concludes a legal transaction for a purpose that cannot be predominantly attributed to their commercial or independent professional activity, or is attributable to their independent professional activity. An entrepreneur is a natural or legal person or a company with legal personality who legal entity that acts in the exercise of its commercial or independent professional activity. self-employed activity.

2. Order and conclusion of contract

2.1. The purchase contract between the seller and the buyer is concluded by the confirmation of the order and is concluded with JaPe UG.

2.2. Prices are given in CZK, with the possibility of conversion to EUR. The prices are final prices, including VAT (if applicable).

2.3. By placing products in the online shop, we make a binding offer to conclude a contract for these products. You can initially place our products in the shopping basket and correct them at any time before submitting a binding order using the correction aids provided and explained during the ordering process. which are provided and explained during the ordering process. For this purpose: In the case of an order relating to goods that the The contract is concluded when you accept the offer for the goods contained in the shopping basket by clicking on the order button. Immediately after sending the order, you will receive a further confirmation by e-mail.

2.4. The following languages are available for the contract: Czech, German and English. We save the text of the contract and send you the order data of the order and our order and our GTC in text form. For security reasons, the text of the contract is no longer accessible via the Internet.

3. Terms of payment

3.1. The buyer can pay for the order in the following ways:
- Bank transfer in advance to the seller's account
If you decide to pay in advance, we will inform you of our bank details in a separate e-mail and deliver the goods to you after receipt of payment.
-PayPal
To pay the invoice amount via the payment service provider PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’), you must be registered with PayPal, legitimise your access data and confirm the payment order. PayPal will execute the payment transaction immediately after your order. You will receive further instructions during the ordering process. Other payment options with PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg (‘PayPal’) The general terms and conditions of PayPal apply. PayPal and its respective partners. The availability of the following payment methods depends on your billing and/or shipping address.
- Credit or debit card
This payment option is supported by PayPal (Europe) S.à r.l. et Cie, S.C.A, 22-24 Boulevard Royal, L-2449 Luxembourg. You enter your credit card details during the order process. Your card will be charged immediately after the order is placed. A PayPal account is not required.

3.2. PayPal may offer registered PayPal customers, who are selected according to their own criteria, additional payment methods in their customer account, such as ApplePay or GooglePay. However, we have no influence on the offer of these methods; the additional payment methods offered have an individual effect on your legal relationship with PayPal. You can find further information on this in your PayPal account.

4. Delivery of goods

4.1. The goods are delivered via:
- DHL Parcel
- Zásilkovna
- Post small parcel

4.2. The buyer is obliged to check the consignment upon receipt.

4.3. Shipping costs will be added to the indicated product prices. For further information on shipping costs, please refer to the offers.

5. Cancellation of the contract

5.1. The buyer has the right to withdraw from the contract within 14 days without giving reasons.

5.2. Cancellation of the contract must be communicated by e-mail to info@japeug.com.

5.3. The goods must be returned to JaPe UG, Dessauer Straße 85, 06862 Dessau-Roßlau, Germany.

6. Complaints and warranty

6.1. The buyer has the right to complain about defective goods.

6.2. Complaints must be sent by e-mail with a description and photos of the defect.

6.3. The statutory liability for defects applies.

6.4. Information on any additional guarantees and their exact conditions can be found on the product pages and the special information pages in the online shop. Customer service: Dessauer Straße 85, 06862 Dessau-Roßlau, Germany, phone: 00420-773-766902, e-mail: info@japeug.com.

7. Protection of personal data

The seller processes personal data in accordance with the GDPR.

8. Dispute resolution

8.1. The European Commission provides a platform for online dispute resolution (OS), which you can find here. here. We are prepared to to participate in an out-of-court dispute resolution procedure before the Consumer Arbitration Commission.

8.2. The General Consumer Arbitration Board of the Centre for Arbitration e.V., Straßburger Straße 8, 77694 Kehl am Rhein, www.verbraucher-schlichter.de is the competent arbitration board.