1. May I try on tights, leggings and nylons at home?
2. How safe is the purchase?
3. Is it possible to order on account?
4. Where can I redeem my bonus points (this function is not yet activated)?
5. Do I need a customer account?
6. Do you offer special conditions for bulk orders?
7. Is delivery also possible to Packstations-Zásilkovnu?
8. What should I bear in mind when returning goods?
9. You have not received an order confirmation?
10. How do I use the search function correctly?
11. I have a voucher, where do i redeem it?
12. Do you still have questions?
1. Vay I try on tights, leggings and nylons at home?
You are also not allowed to try on hosiery in bricks-and-mortar stores. This is because even when you try them on, runs can occur and the fabric stretches and also comes into direct contact with your skin. It goes without saying that we want to offer all our customers absolutely new goods and must claim a reduction in value for items that have been tried on. Exceptions to this are lingerie or underwear that are tried on over your underwear and therefore do not lose their new appearance.
In addition, you can avoid the obligation to pay compensation for any deterioration caused by the intended use of the item by not using the item as if it were your property and by refraining from doing anything that could impair its value.
2. How safe is the purchase?
This shop is a Trusted Shops certified online shop and has been carefully checked for over 100 different quality criteria. Every customer is offered a free ‘money back guarantee’ after completing the order. All our payment methods such as AmazonPay a PayPal with all its offered payment methods already include a buyer protection, which automatically comes into force if we would not deliver. Of course, we have no intention of not delivering to you.
In addition, the entire ordering process takes place via an encrypted connection (128-bit SSL encryption) so that your confidential customer data cannot be manipulated or viewed by third parties.
3. Is it possible to order on account?
Yes, via our service provider PayPal, or you also have the option to pay later.
4. Where can I redeem my bonus points? (this function is not yet activated)?
The bonus points are automatically credited to your bonus points account. You can view the current points balance in your customer account at any time. Collecting points is only possible with a customer account.
To redeem your points, please log in to your customer account first. You can then redeem the points you have collected in the shopping basket (at the bottom). Simply enter the number of points you wish to redeem in the field provided and click on the ‘Redeem points’ button. The value of your points will then be immediately deducted from the order value.
Bonus points do not expire and can be redeemed and saved as desired.
A payout of points or other compensation is not possible!
5. Do I need a customer account?
A customer account is not a prerequisite for placing an order, but it does offer you some advantages:
- Management of delivery addresses
- Checking the order status
- Order history
- Newsletter management
6. Do you offer special conditions for bulk orders?
From a purchase value of EUR 300, bulk buyers receive a discount of 10 %.
The discount is automatically deducted in the shopping basket.
7. Is delivery also possible to Packstations-Zásilkovnu?
Of course we also deliver to boxes. Please select the option ‘Use DHL Packstation for delivery’ during the ordering process. The input fields for the PostNumber and Packstation number are labelled accordingly.
8. What should I bear in mind when returning goods?
In the event of a cancellation or return, please fill out our return form.
The use of the return form is not a prerequisite for exercising the right of cancellation. However, you simplify the allocation of the goods and help us to process the return quickly.
Please send your goods back to us with sufficient postage to avoid any penalty postage. This is charged by the German postal service at EUR 15.00 for all unstamped items and often far exceeds the value of the goods.
If you are entitled to a postage refund, we will transfer this together with your refund.
For orders via prepayment we need your bank details for the reimbursement of your credit amount.
Please send your return to:
JaPe UG
Dessauer Straße 85
06862 Dessau-Roßlau
Germany
9. You have not received an order confirmation?
If you have not received an order confirmation, please contact us as soon as possible by e-mail or telephone. This is usually due to an incorrectly entered e-mail address, so that our shop was unable to send you the order confirmation.
Especially if you pay in advance and have not provided a telephone number, there is no chance for us to contact you, so we will unfortunately have to cancel your order after a few days.
10. How do I use the search function correctly?
Our search function is designed so that you automatically receive search suggestions as soon as you have entered a search term in the search field. All you have to do is wait a short time. You can also navigate through the results list using the arrow keys on your keyboard and ‘jump’ directly to the search result by pressing the ENTER key.
Our search automatically links different search terms. You will also get better search results if you use individual search terms instead of combined search terms such as ‘flower tendril pattern’. Examples of this are: Flowers, tendrils, patterns.
11. I have a voucher, where do i redeem it?
Please go to the ‘Shopping basket’. There you will find an input field with the text ‘Enter voucher code’ for the voucher code, in which you should enter your voucher code. The value of the voucher will be deducted directly and you can continue with the shopping process.
12. Do you still have questions?
If we have not been able to help you here, please give us a call or send us an e-mail. We will be happy to take care of your request.